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Create an Order (Parts or Service)

In Nautaes, Captains can create orders in two main ways: Order Parts (buy products through the Shops flow) Request a Service (send a job request to suppliers and receive a quotation) Valeria can guide you, but you can also do everything manually from the left menu.

Option A — Order Parts (Shops)

Use this when you already know what you need (or you want to browse).
  1. Go to Shops (left menu).
  2. Search or browse categories to find the parts/products.
  3. Open a product and check:
    • Compatibility/specs
    • Quantity
    • Delivery options and ETA
  4. Add items to your cart.
  5. Go to checkout and confirm:
    • Delivery address (marina + berth if possible)
    • Contact details for delivery
    • Any delivery notes (gate access, opening hours, “call before delivery”, etc.)
  6. Pay and submit the order.
  7. Track progress in My Orders (status, shipping, delivery).
Tip: For faster results, include part numbers, brand/model, and preferred delivery date in your notes.

Option B — Request a Service (Service Order / Quote Request)

Use this when you need a supplier to quote and/or perform work onboard.
  1. Go to My Orders (left menu).
  2. Start a new Service Request (Request a service).
  3. Fill in the Service Details:
    • Title: short and specific (e.g., “Engine room stainless supports fabrication”)
    • Region: choose the correct area
    • Description: explain the job clearly (what, where, access, constraints)
    • Urgency: Low / Medium / High
    • Preferred start / end: your time window for the work
    • Location: marina/anchorage + any access notes
  4. Add photos or documents if helpful (images, part refs, previous reports).
  5. Review the summary on the right side (what happens next).
  6. Click Submit request.

What happens next (service requests)

  • A supplier reviews your request.
  • You receive a quotation (typically within 24–48 hours depending on the service).
  • You can accept the quotation to proceed.
  • Payment is usually made after accepting the quotation (and parts may require an advance payment depending on the job).
Tip: The better the description and photos, the faster and more accurate the quote.

Using Valeria to help you create an order

If you’re not sure how to write the request, use Valeria to speed it up:
  • In the service request form, use Write with Valeria (next to the Description).
  • Or open Valeria from the left menu and describe what you need.
Important: Valeria is an AI assistant and can make mistakes—always verify critical details (parts compatibility, quantities, delivery address, dates/times, and pricing) before confirming.

Where to check your orders

  • Go to My Orders to see:
    • Submitted requests awaiting action
    • Accepted/quoted service orders
    • Parts orders (processing / shipped / delivered)
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